Thank you for shopping with Lotti. We take great pride in our reputation for quality and customer service. It is important to us that you are completely satisfied with your purchases. If for any reason you do not love your selections, we will gladly issue a refund how the purchase was originally made within 60 days of purchase.
Original shipping and handling fees are not refundable. Please place your items and invoice in a secure package removing or covering any labels.
Customer is responsible for paying return postage. Please allow 14 days for us to receive and process your request.
Mail package to:
12650 West 64th Ave, Unit E #218
Arvada, Colorado 80004
You may only do exchanges if the value is equal. All other transaction must be returned and customer may place new order online.
If the exchange is of equal value follow the instructions for returns and we will cover the cost of standard shipping for your exchange. Indicate on the invoice which size you need to exchange or item of equal value and we will process your request.
Any further questions will be answered by email: firstname.lastname@example.org